Refund Policy

This is an English translation provided for convenience. In case of conflict, the Turkish version prevails.

Last Updated: October 2026

1. Scope

This policy applies to subscriptions (monthly and annual), the one-time trial pack and extra credit packs purchased through cookstudio.ai and app.cookstudio.ai. Payments are collected through Whop as merchant of record, and refunds are issued to the same payment method through Whop.

2. Refunds Within 3 Days

If you request a refund by email within 3 days of purchase and none of the credits added to your account by that purchase have been used, we refund the full amount you paid. The request must be made by email as described in section 6; no refund is issued for requests received after this period. For annual subscriptions, this applies to the first payment.

Under Turkish Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, the right of withdrawal does not apply to digital content and instantly performed services once use has started. Therefore, no refund is issued for a purchase once its credits have started to be used.

3. Credit Refunds for Failed Jobs

Estimated credits are reserved when a job starts and finalized when it finishes. If a job fails, stops midway or is cancelled while queued, the full reserved amount is automatically returned to your account. No request is needed.

4. Incorrect or Duplicate Charges

If you were charged twice because of a technical error, or were charged but the credits were not added to your account, we refund the excess amount or add the credits, regardless of the 3-day period.

5. Cancelling a Subscription

You can cancel your subscription at any time. After cancellation no further payments are taken, and you can keep using the service until the end of the period you have paid for. To cancel, use the memberships page of your Whop account or email us. When a subscription ends, your remaining credits are frozen for 60 days; if you subscribe again within that period, they are unlocked.

6. Requesting a Refund

Refunds can only be requested by email. Send your request from the email address registered to your account to hello@cookstudio.io. We reply within 5 business days. Approved refunds are issued to the original payment method; depending on your bank, it may take 5-10 business days to appear.

7. Contact

Fazıl İşler — Koşuyolu Mahallesi, Cenap Şahabettin Sokağı No:29, 34718 Kadıköy / İstanbul, Türkiye. Email: hello@cookstudio.io. Phone: +90 536 045 95 00.